Every support engineer knows the benefit of Anydesk app being used for remote support connection. But it can be really difficult if you can’t connect to a remote system when the system user is not available to help you with something like opening the login screen to enter username and password. One of the issues that could occur is if he is trying to press Ctrl + Alt + Del on the system and he finds it very difficult to respond simply because he hasn’t enabled that feature in the Anydesk app. So be sure to follow the steps below to enable these key features on your system and client. If you need more guides on Windows system and remote control related issues, you can read these: How to fix «Insufficient system resources exist to complete the requested service» error, How to fix «The security database on the server does not have a Computer account for this workstation trust” in Windows Server, How to Quickly Fix Windows Search Bar Not Working, Genuine Windows Experience: OOBESETTINGSMULTIPLEPAGE error in Windows 10, Windows cannot connect to printer: Operation failed with error 0x000004f8, How to fix «Unknown hard error» in Windows Server and Windows 10, How to resolve Microsoft RDP connection black screen
The image below shows that Ctrl+Alt+Del is not enabled and makes it really hard to do anything on the system.
What is AnyDe unattended access sk?
AnyDeskUnattended access is a secure method of accessing a remote device without the physical presence of anyone around the device. You can take control of the remote device and use its file manager, clipboard, audio, screen to draw, etc. It is also possible to record a video of the remote session.
The AnyDeskunattended access plan is free for personal use and available as a monthly subscription for business users. Also, you can sign up for a 14-day trial license to explore the paid features.
Other common AnyDesk issues
Users also frequently report AnyDesk issues related to audio, mouse, and keyboard. First of all, these errors can be caused by incorrect software installation – try reinstalling AnyDesk. The reason may also be that the Windows PC does not start properly and you just need to restart your system. If that doesn’t work, go to the following steps:
Make sure «Stream audio output from this desktop» is enabled in your audio settings. Also, go to the «Security» > «Unattended Access» tab and «Remote User Permissions» sections and allow other users to listen to your computer’s sound output.
Right click on iOS
This is done in exactly the same way as Android. Use your mobile device’s screen as a touchpad and hold to right-click the remote.
These are the actions you can take from your device to use your remote mouse. In «Touchpad Mode:»
SolarWinds Dameware Remote Support (DRS)
DRS is another popular SolarWinds Remote Desktop Connection AnyDesk alternative, designed for integrate with help desk software. This solution provides fast, easy and secure remote access and control capabilities, helping you get to the root of problems in the shortest possible time. Like AnyDesk, DRS provides cross-platform remote access to laptops and servers, including Windows, Linux, and macOS computers. Similarly, this AnyDesk alternative is compatible with Android and iOS and comes with an intuitive mobile app to make remote connections via your mobile devices.