Anydesk Not Able To Use Keyboard

Every support engineer knows the benefit of Anydesk app being used for remote support connection. But it can be really difficult if you can’t connect to a remote system when the system user is not available to help you with something like opening the login screen to enter username and password. One of the issues that could occur is if he is trying to press Ctrl + Alt + Del on the system and he finds it very difficult to respond simply because he hasn’t enabled that feature in the Anydesk app. So be sure to follow the steps below to enable these key features on your system and client. If you need more guides on Windows system and remote control related issues, you can read these: How to fix «Insufficient system resources exist to complete the requested service» error, How to fix «The security database on the server does not have a Computer account for this workstation trust” in Windows Server, How to Quickly Fix Windows Search Bar Not Working, Genuine Windows Experience: OOBESETTINGSMULTIPLEPAGE error in Windows 10, Windows cannot connect to printer: Operation failed with error 0x000004f8, How to fix «Unknown hard error» in Windows Server and Windows 10, How to resolve Microsoft RDP connection black screen

The image below shows that Ctrl+Alt+Del is not enabled and makes it really hard to do anything on the system.

What is AnyDesk?

AnyDesk is designed as a lightweight home office and remote assistance tool suitable for large or small businesses. It is intended to be useful for software vendors or application developers who are looking for a way to resolve customer or client issues remotely. It also allows users to connect from home to their office computers using the Unattended Access feature. Users get features like file transfer, remote printing, and session recording.

AnyDesk is designed for high performance and security. In terms of performance, AnyDesk users can expect frame rates of 60fps for most Internet connections, though the software is designed for low latency even at low bandwidth. AnyDesk also claims that its DeskRT codec feature, which compresses and transfers images, is unique among its competitors. For security, AnyDesk uses TLS 1.2 technology and RSA 2048 asymmetric key exchange encryption, and can whitelist trusted users.

Allow keyboard access

If AnyDesk’s keyboard isn’t working, the main reason may be that someone using the remote computer you’re trying to connect to has disabled access to their keyboard and mouse. Ask them to allow you access to the keyboard by following the steps below:

1. Open AnyDesk and click the three horizontal lines in the upper right corner of the screen.
2. Click «Settings».
3. Select «Privacy» in the left sidebar.
4. Check the «Control my device’s keyboard and mouse» option to complete the process.

Network problems

Users often complain about the following problems:

1. Waiting for the image.
2. This desktop is not available. Make sure AnyDesk is running on the remote computer and is connected to the Internet.
3. AnyDesk is not connected to the server. Please check your internet connection.