Every support engineer knows the benefit of Anydesk app being used for remote support connection. But it can be really difficult if you can’t connect to a remote system when the system user is not available to help you with something like opening the login screen to enter username and password. One of the issues that could occur is if you are trying to press Ctrl + Alt + Del on the system and you are having a very difficult time getting the system to respond simply because you have not enabled that feature in the Anydesk application. So be sure to follow the steps below to enable these key features on your system and client. If you need more guides on Windows system and remote control related issues, you can read these: How to fix «Insufficient system resources exist to complete the requested service» error, How to fix «The security database on the server does not have a Computer account for this workstation trust” in Windows Server, How to quickly fix Windows search bar not working, Genuine Windows experience: OOBESETTINGSMULTIPLEPAGE error in Windows 10, Windows won’t can connect to printer: operation failed with error 0x000004f8, how to fix «Unknown hard error» in Windows Server and Windows 10, How to resolve Microsoft RDP connection black screen
The image below shows that Ctrl+Alt+Del is not enabled and makes it really hard to do anything on the system.
Additional FAQ(tixagb _2)
To activate the «Send CTRL+ALT+DEL» feature in AnyDesk on a remote Windows-based device, from your connected device, press and hold the «CTRL+ALT+SHIFT» key and then press the «DEL» key.
How to Remote Control a Windows PC with AnyDesk on iPhone
First, you need to download and install AnyDesk on the computer you want to establish a remote connection with. You will also need to install the AnyDesk app for iPhone and iPad from the App Store before beginning the procedure.
Open AnyDesk on your Windows PC and make a note of your computer’s AnyDesk address located in the left pane. Now, click on the lines icon located in the upper right corner of the window and go to «Settings».
Next, go to the «Security» section and check the «Enable unattended access» box as shown in the screenshot below. You will be prompted to set a preferred password.
Now open the AnyDesk app on your iPhone or iPad.
Enter the AnyDesk address of your computer and tap «Connect».
Now, type the password you set on the desktop client and tap «Apply». Enable the option to sign in automatically from now on, to avoid having to enter the password every time you connect to your PC.
This will establish the remote desktop connection. You can swipe from the left or right side of your screen when your device is in landscape mode to access the on-screen keyword for typing. To end the remote desktop session at any time, simply drag your finger to the «X» icon at the bottom after swiping left or right.
AnyDesk mouse does not work.
Make sure «Control my computer’s keyboard and mouse» is checked. In some cases, starting AnyDesk as an administrator on the remote side can resolve this issue.
If you find that the Ctrl+C, Ctrl+V hotkeys do not work, please enable the following options: “Control my computer keyboard and mouse”, “Access my computer clipboard”, “Access my computer’s clipboard to transfer files” on the Security tab.