Users often complain about the following problems:
Waiting for the image.
This desktop is not available. Make sure AnyDesk is running on the remote computer and is connected to the Internet.
AnyDesk is not connected to the server. Please check your internet connection.
How to keep your AnyDesk account secure
AnyDesk has a variety of security features that ensure your remote access connections are always encrypted and secure. However, there may be a time when you need to revoke permissions from once-trusted devices or further protect your account by changing your password. Let’s see how you can revoke permissions to connect to your device in the AnyDesk software from your PC and set up a strong password that makes it hard for even your most trusted friends and colleagues to guess.
To revoke permissions to connect to your PC, there are two options:
What is AnyDesk unattended access?
AnyDesk Unattended access is a secure method of accessing a remote device without the physical presence of anyone around the device. You can take control of the remote device and use its file manager, clipboard, audio, screen to draw, etc. It is also possible to record a video of the remote session.
The AnyDeskunattended access plan is free for personal use and available as a monthly subscription for business users. Also, you can sign up for a 14-day trial license to explore the paid features.
How to enable unattended access to your computer and set a password using AnyDesk
1. First, install the application. If you haven’t downloaded the app yet, please visit AnyDesk. Once you have downloaded the app, a temporary version will be installed. To install the correct PC version, click «Install AnyDesk».
2. Click «Accept and Install» 3. Click «Set Password for Unattended Access»
Elevated Rights Request
If the keyboard doesn’t work even after I have been allowed to access it, then request elevated rights. Windows has a User Access Control Center that prevents other users from making changes to a computer without permission from the system administrator. These restrictions may prevent you from accessing the remote computer’s keyboard and mouse. Then, follow these steps to request elevated rights to the remote computer:
In AnyDesk, go to the «Action» menu.
From the options provided, select «Request elevation».
The remote computer user should receive a prompt asking them to accept the rights elevation. Once they have allowed the request, you should receive a new session request.
Accept the new session request to operate the remote computer with elevated rights.
The keyboard should now start working once the new session starts running.